TEST CERTIFICATION ITIL-4-SPECIALIST-HIGH-VELOCITY-IT COST, PRACTICE ITIL-4-SPECIALIST-HIGH-VELOCITY-IT TEST ENGINE

Test Certification ITIL-4-Specialist-High-velocity-IT Cost, Practice ITIL-4-Specialist-High-velocity-IT Test Engine

Test Certification ITIL-4-Specialist-High-velocity-IT Cost, Practice ITIL-4-Specialist-High-velocity-IT Test Engine

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q77-Q82):

NEW QUESTION # 77
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step


NEW QUESTION # 78
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?

  • A. The number of times a transaction is started but not completed
  • B. k

Answer: A


NEW QUESTION # 79
A service provider is planning to onboard a new desktop service for a new customer.
Which activity will be carried out by the customer?

  • A. Training users in the correct procedures for accessing support for the desktop service
  • B. Setting up remote access tools for the service provider
  • C. Ensuring hardware compatibility with the desktop service
  • D. Creating service level agreements

Answer: A


NEW QUESTION # 80
In service relationships, what is a benefit of identifying consumer roles

Answer:

Explanation:
It enables stakeholder management


NEW QUESTION # 81
An organization is undergoing a digital transformation and is conducting a strategic analysis of its customers' needs. The organization uses agile methods to manage its digital products and a more traditional waterfall approach to manage its legacy systems. The organization is also considering introducing new products and services.
Which is the BEST way for this organization to undertake this analysis?

  • A. Use a single standardized approach for all customer needs analysis
  • B. Develop models that help analysts perform tasks that are appropriate for a given context
  • C. Perform a detailed gap analysis of current and future customer needs
  • D. Focus on digital products and defer legacy systems analysis

Answer: B


NEW QUESTION # 82
......

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